You can cancel your subscription at any time from inside your uSport.ai account. Follow these steps:
👇 On Desktop:
👇 On Mobile:
All subscription cancellations are processed through Stripe's billing portal.
uSport.ai does not manually cancel subscriptions. You must complete the cancellation yourself through the billing page.
⏰ What Happens After You Cancel
Once you cancel your subscription, here's what to expect:
Remaining Time on Your Plan:
You'll continue to have access to all premium features until the end of your current billing period
If you paid for a monthly subscription on November 15, you'll have access through December 15
Remaining Credits:
Any unused AI credits will remain available until your subscription period ends
Credits do not roll over and cannot be refunded
Future Billing:
Your card will not be charged again
Automatic renewal is turned off
You will not receive any further invoices
Account Access:
After your subscription expires, your account remains active but reverts to free-tier access
Your profile, saved matches, and account data are preserved
Reactivation:
You can resubscribe at any time by visiting Billing in the sidebar
Reactivating will start a new billing cycle from the date you resubscribe
🔑 If You Can't Access Your Account
If you're unable to log in to cancel your subscription:
Reset your password using the "Forgot Password" link on the login page
If you still cannot access your account, contact our support team at [email protected] with your registered email address
Our team will verify your identity and help you resolve the access issue so you can manage your subscription.
Common Questions
Will I receive a refund if I cancel mid-cycle?
Will I receive a refund if I cancel mid-cycle?
No. You'll have access to your subscription until the end of your current billing period, but partial refunds are not provided.
Can I cancel and resubscribe later without losing my data?
Can I cancel and resubscribe later without losing my data?
Yes. Your account data, profile, and match history remain saved. You can resubscribe at any time.
What if I was charged after canceling?
What if I was charged after canceling?
If you see a charge after canceling, verify the cancellation in your Stripe billing portal. If the cancellation didn't process, contact support immediately.
Can I pause my subscription instead of canceling?
Can I pause my subscription instead of canceling?
Currently, uSport.ai does not offer subscription pausing. You would need to cancel and resubscribe when you're ready to use the platform again.
Need Help?
If you have questions about canceling your subscription or need technical assistance, contact our support team at [email protected]